WILSON LIMITED WARRANTY


WILSON LIMITED WARRANTY

THIS LIMITED WARRANTY APPLIES TO THE FOLLOWING PRODUCTS OF THE WILSON FAMILY OF BRANDS (EACH, A “PRODUCT”; COLLECTIVELY, THE “PRODUCTS”). BY USING THE PRODUCT, YOU AGREE TO BE BOUND BY ALL THE TERMS OF THIS LIMITED WARRANTY. BEFORE USING THE PRODUCT, PLEASE READ THIS LIMITED WARRANTY CAREFULLY. IF YOU DO NOT AGREE TO THE TERMS OF THIS LIMITED WARRANTY, DO NOT USE THE PRODUCT. RETURN THE PRODUCT TO THE DEALER OF PURCHASE AND REFER TO THE DEALER’S RETURN POLICY FOR DETAILS AND/OR ADDITIONAL RETURN REQUIREMENTS. ALL WARRANTY CLAIMS ARE TO BE MADE THROUGH YOUR ORIGINAL PLACE OF PURCHASE.

Brand

Products*

Warranty Period

Wilson

Tennis - Rackets, Apparel
Squash – Rackets
Baseball/Softball – Ball gloves/mitts, catcher’s/umpire’s protective equipment, batting helmets, batter’s facemasks.
Football – Inflatable footballs intended for game, practice or training use (i.e., not mini or souvenir footballs).
Basketball – Inflatable basketballs intended for game, practice or training use (i.e., not mini or souvenir basketballs).
Soccer – Inflatable soccer balls intended for game, practice or training use (i.e., not mini or souvenir soccer balls).
Volleyball – Inflatable volleyballs intended for game, practice or training use (i.e., not mini or souvenir soccer balls) and volleyball carts.
Golf – Complete golf sets, golf irons, golf drivers, golf woods, golf hybrids golf wedges, golf putters, golf chippers, golf bags

Equipment/gear bags & backpacks

1 year

Wilson Staff

Golf irons, golf drivers, golf woods, golf hybrids golf wedges, golf putters, golf chippers, golf bags

1 year

Louisville Slugger

Ball gloves/mitts, catcher’s protective equipment, batting helmets, batter’s facemasks

1 year

DeMarini

Ball gloves/mitts, batting helmets, batter’s facemasks

1 year

Evoshield

Gel-to-Shell protective products, batting helmets, batter’s facemasks, defender’s facemasks, chin protectors

1 year

*THIS LIMITED WARRANTY APPLIES SOLELY TO THE PRODUCTS DESCRIBED ABOVE. THIS LIMITED WARRANTY DOES NOT APPLY TO PRODUCTS NOT LISTED ABOVE, PRODUCTS SUBJECT TO A PRODUCT-SPECIFIC LIMITED WARRANTY (INCLUDING, WITHOUT LIMITATION, THE PRODUCT-SPECIFIC LIMITED WARRANTIES SET FORTH BELOW), PRODUCTS SOLD ON A “USED”, “AS-IS” OR “WITHOUT WARRANTY” BASIS, AND PRODUCTS MANUFACTURED, SOLD OR DISTRIBUTED BY AN AUTHORIZED LICENSEE OF WILSON.

 

THIS LIMITED WARRANTY APPLIES TO PRODUCTS PURCHASED AFTER THE LAST REVISION DATE SET FORTH BELOW.

HOW LONG IS THE WARRANTY PERIOD AND WHAT IS COVERED?

Wilson warrants the Products against non-conformance with Wilson material and workmanship specifications for the applicable warranty period listed above commencing from the date of purchase by the original purchaser from an authorized dealer (“Warranty Period”) under the following conditions ONLY:

  • The warranty claim is made by the original purchaser of the Product with a valid proof of purchase from an authorized Wilson dealer (i.e., this limited warranty does not extend to purchases made from: (i) unauthorized dealers selling via third party marketplaces such as eBay and Amazon Marketplace, or (ii) dealers selling altered, doctored or counterfeit products);
  • The Product has not been subjected to accident, misuse, abuse, commercial use, improper service, or non-Wilson repair or modification;
  • The date code and/or hologram (if applicable) on the Product is legible and has not been removed, deleted or altered; and
  • Claims are made within the applicable Warranty Period.

WHAT THIS LIMITED WARRANTY DOES NOT COVER

This limited warranty does not cover and wilson is not responsible for:

  1. Normal wear and tear;
  2. Cosmetic damage (i.e., minor scratches, surface deformations, or discoloration) including natural fading of colors;
  3. Damages caused by misuse, abuse, or by accident or negligence, including prolonged exposure to inclement weather;
  4. Failure to observe care instructions;
  5. Damage caused by rips, cuts or tears;
  6. Burns and abrasions;
  7. Products treated with steaming devices or other heat treatments;
  8. Unauthorized modification or alteration including any repair done outside of wilson customer service;
  9. Products with removed or defaced holograms or date codes;
  10. Products purchased from unauthorized dealers (including, without limitation, products purchased through (i) unauthorized dealers selling via third party marketplaces such as ebay and amazon marketplace, or (ii) dealers selling altered, doctored or counterfeit products);
  11. Counterfeit proucts;
  12. Products purchased “used”,  “second-hand”, “as-is”, “without warranty”;
  13. Any damages arising after the warranty period; or,
  14. Products or brands that are not listed above.

    FOR WILSON FOOTWEAR (EXCLUDING CLAY COURT SHOES AND JUNIOR SHOES)

    • 6 month outsole warranty

     

    FOR DEMARINI BASEBALL/SOFTBALL BATS;

    • 1 YEAR LIMITED WARRANTY

    Under this limited warranty, DeMarini will provide a one-time repair or replacement of your non-wood bat within 1 year from the date of purchase (“Warranty Period”) for the following 3 conditions resulting from normal field use -- (1) severe denting, (2) structural cracking, or (3) broken end caps or knobs. IF YOUR BAT EXPERIENCES (1) SEVERE DENTING, (2) STRUCTURAL CRACKING, OR (3) BROKEN END CAPS OR KNOBS, THEN PLEASE CEASE USING THE BAT AND SUBMIT A WARRANTY CLAIM. To qualify for warranty service, you must be the original purchaser of the bat and provide proof of purchase from an authorized DeMarini dealer.

    WARRANTY DOES NOT COVER

     

      1. Bats subjected to misuse, abuse, or failure to observe care instructions (including, use in commercial batting cages);
      2. Damage other than the 3 conditions listed above (i.e., normal wear and tear / cosmetic damage);
      3. Bats subjected to unauthorized modification or alteration, including rolling, shaving or other means of “doctoring”;
      4. Bats purchased from unauthorized dealers (including, bats purchased through (i) auction sites such as eBay, (ii) unauthorized dealers selling via third party marketplaces such as Amazon Marketplace, or (iii) dealers selling altered or doctored bats); or,
      5. Bats with removed or defaced holograms or date codes.

       

      FOR LOUISVILLE SLUGGER BASEBALL/SOFTBALL BATS;

      1 YEAR LIMITED WARRANTY

      Under this limited warranty, Louisville Slugger will provide a one-time repair or replacement of your non-wood bat within 1 year from the date of purchase (“Warranty Period”) for the following 3 conditions resulting from normal field use -- (1) severe denting, (2) structural cracking, or (3) broken end caps or knobs. IF YOUR BAT EXPERIENCES (1) SEVERE DENTING, (2) STRUCTURAL CRACKING, OR (3) BROKEN END CAPS OR KNOBS, THEN PLEASE CEASE USING THE BAT AND SUBMIT A WARRANTY CLAIM. To qualify for warranty service, you must be the original purchaser of the bat and provide proof of purchase from an authorized Louisville Slugger dealer.

      WARRANTY DOES NOT COVER

       

      1. Bats subjected to misuse, abuse, or failure to observe care instructions (including, use in commercial batting cages);
      2. Damage other than the 3 conditions listed above (i.e., normal wear and tear / cosmetic damage);
      3. Bats subjected to unauthorized modification or alteration, including rolling, shaving or other means of “doctoring”;
      4. Bats purchased from unauthorized dealers (including, bats purchased through (i) auction sites such as eBay, (ii) unauthorized dealers selling via third party marketplaces such as Amazon Marketplace, or (iii) dealers selling altered or doctored bats); or,
      5. Bats with removed or defaced holograms or date codes.

       

      THIRD PARTY CERTIFICATIONS

      Any mark, graphic or sticker applied to the Product indicating that the Product is certified or compliant with the standard of a particular third party governing body (i.e., FIFA or NOCSAE) shall only represent that the Product was so certified at the time of its manufacture and not at any later time. Should the Product that was so certified or approved at the time of manufacture subsequently lose that certification or approval, then Wilson may or may not, at its sole option, develop a program for retro-fitting, repairing or replacing the Product and/or providing a voucher to be used toward the purchase of other Wilson products on au.wilson.com, as applicable. In such cases, to the greatest extent permitted under applicable law, the remedies provided under such program shall be the sole and exclusive remedies available to affected Product owners.

      MAKING A WARRANTY CLAIM

      Visit au.wilson.com and fill out the limited warranty form for a Return Authorisation (RA) Number.

      Upon receipt of your warranty claim, Wilson may (a) accept your claim for warranty service by Wilson, (b) request that you send your product to Wilson for further evaluation of your claim, (c) deny your warranty claim, or (d) direct you to the Authorized Wilson Dealer of purchase for warranty service.

      If your Product is covered by this warranty, then Wilson will at its sole option and in its sole discretion (1) repair the Product (or part or component thereof), (2) replace the Product (or part or component thereof) with the same model product (or part or component), (3) replace the Product (or part or component thereof) with a comparable product (or part or component) should the Product be discontinued or otherwise unavailable, or (4) provide you with a voucher to be used toward the purchase of other Wilson family of products on au.wilson.com. Note - A replacement product does not start a new Warranty Period. The warranty period begins at the original date of purchase. At its option, Wilson may replace the Product with a new or refurbished product.

      If you have sent your product to Wilson and Wilson determines that your product is not covered by this limited warranty, then we will return your product to you.

      Note - Wilson reserves the right to refuse warranty service to any person who, in Wilson’s sole discretion, abuses its products or warranty policy.

      EXCLUSIONS AND LIMITATIONS

      TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW, THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE DESCRIBED ABOVE. WILSON DISCLAIMS ALL STATUTORY AND IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, TO THE EXTENT PERMITTED BY LAW. IN SO FAR AS SUCH WARRANTIES CANNOT BE DISCLAIMED, ANY IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WILL BE LIMITED IN DURATION TO THE WARRANTY PERIOD SET FORTH ABOVE.

      WILSON WILL NOT BE RESPONSIBLE FOR LOSS OF USE, LOSS OF INFORMATION OR DATA, COMMERCIAL LOSS, LOST REVENUE OR LOST PROFITS, OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, EVEN IF WILSON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF THE REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

      IN LIEU OF ANY OTHER REMEDY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY CAUSE WHATSOEVER (INCLUDING WILSON’S NEGLIGENCE, ALLEGED DAMAGE, OR DEFECTIVE GOODS, NO MATTER WHETHER SUCH DEFECTS ARE DISCOVERABLE OR LATENT), WILSON MAY, AT ITS SOLE OPTION AND IN ITS DISCRETION, REPAIR OR REPLACE YOUR PRODUCT, OR REFUND ITS PURCHASE PRICE IF PURCHASED DIRECTLY FROM AU.WILSON.COM.

      HOW THE LAW APPLIES

      This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. This warranty applies to the greatest extent permitted by applicable law

       

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